Nos chères têtes de cardan
During our stay in South Lipez and Salar de Uyuni we did not hear from our mechanic.
Returning to the campsite we stopped in his garage to find out the result of his research ... And what we felt happened.
We can’t find our cardan head in South America.
Only solution: order by internet in a company specialized in France.
We are actively looking for this spare part that we easily find with a large choice at various prices.
Before placing an order we call the warehouse to confirm that the part is compatible with our vehicle model. ... The answer is yes.
For a few years we have been using a company specialized in returning mail. She receives our mail which is scanned and sent by email to inform us ... It is up to us to decide whether to open the envelope or not.
Among the services offered by this company, there is the reception of packages and possibly the return to another address.
We contact them to find out the procedure for our case, then we order two cardan heads (one for each side, in case or).
* June 06 – two piece order
* June 07: package shipment
* June 08: parcel received in La Mure
we have a doubt about the weight announced
the cardan in our hands weighs 4.5 kg
the package weighs only for two pieces 6.5 kg
we contact the seller who confirms the delivery of the two pieces and the weight is correct
we ask the mail service to check .... the weight and parts are OK
we fill out the shipping document and choose DHL
announced time: between 4 and 5 days.
* June 09: 03:05 p.m./ Lyon: parcel pick up
07:50 p.m./ lyon: treatment by the lyon agency
10:44 p.m./ lyon: parcel departure
Expected delivery date June 22nd before end of day … 13 days instead
4 to 5 days!!
* June 10: 03:22 a.m. / leipzig: package arrival
04:21 a.m. / leipzig: treatment by leipzig agency
02:43 p.m. / leipzig: package departure
07:38 p.m. / franklin parc - usa: arrival of the parcel
07:41 p.m. / franklin parc - usa: package departure
* June 12: 10:00 a.m. / cincinnati - usa: pending shipment
* June 14: 04:42 a.m. / cincinnati - usa: treatment by the cincinnati agency
06:46 a.m. / cincinnati - usa: package departure
09:12 a.m. / miami - usa: package arrival
10:05/p.m. / miami - usa: traitemenet par l'agence de miami
.
* June 15: 11:48 a.m. / miami - usa: package departure.
* June 17: 08:53 a.m. / la paz - bolivia: parcel arrives
09:34 a.m. / la paz - bolivia: customs clearance
* June 19: 07:57 a.m. / la paz - bolivia: treatment by the paz agency
10:16 a.m. / la paz - bolivia - amount of duties and taxes paid
12:18 a.m. / la paz - bolivia - package departure
04:48 p.m. /la paz - bolivia - package delivered to a third party service.
.
* June 20: We are wondering about ordering parts.
Christophe takes back the defective part and checks the number of "teeth"
result: 35/ 45 while we ordered 28/ 39 ... Big problem.
Yet we took care to contact the supplier who had confirmed us
the model.
It’s a cold shower...
We immediately contact the supplier ... In summary we have no written of his
So he’s not responsible!!!
We search on the competitor’s website and find the model. We attach it by
phone and after checking with the manufacturer, he confirms the reference
in writing ...
Our Fiat dealer in Lunel gives us the same reference ... Wait and see
* June 22: Scheduled delivery day
we contact DHL la paz - confirmation that the package will be delivered today
no delivery
We order our two new pieces
Delivery scheduled between 27 and 29 June in La Mure (traveller’s mail)
* June 23: We call DHL la paz: the package will be delivered today
the package arrived at 12:30 p.m.
As expected the coins are wrong and returning them would cost us a fortune.
Our order is confirmed, but not prepared!!!
* June 26: Order prepared and shipped via Chronopost
* June 27: Package received in La Mure
Redirection request made immediately
We ask to be delivered to the agency of Santa Cruz and not to Tupiza
(according to DHL the flight arrives first in Santa Cruz and not La Paz)
Delivery date: 4 to 5 days .... to see
01:44 p.m./ lyon: parcel pick up
05:37 p.m. / lyon: treatment at the lyon agency
05:56 p.m. / lyon: departure of the parcel
Delivery scheduled on July 5 or 8 days
* June 28: 01:42 a.m. / leipzig: package arrival
02:13 a.m. / leipzig: treatment at the leipzig agency
04:03 a.m. / leipzig: package departure
07:44 a.m. / Madrid: parcel arrival
07:56 a.m. / Madrid: treatment at the Madrid agency
12:44 p.m. / Madrid: Package departure
* June 29: 09:31 a.m./ Santa Cruz: package arrival
05:33 p.m./ santa cruz: in-bond package for screening
* June 30: 11:46 a.m. / Santa Cruz: In-bond package for screening
02:12 p.m. / santa cruz: in-bond parcel for control
* July 3 : 12:32 p.m. / santa cruz: in-bond parcel for screening
* July 4: 01:18 a.m. / santa cruz: in-bond parcel for screening
* July 5: 01:20 p.m. / santa cruz: in-bond parcel for screening
We go to the DHL agency for explanations ... we have to wait for the answer from customs
1 hour after we receive an email from DHL informing us that our invoice is not compliant ...
we have to do it again!!! we only have 48 hours if not the parcel is seized!!!
Christophe returns to the agency to check our new invoice
Some changes and we send it
* July 6: 11:51 a.m. / In-bond package for screening
*10 juillet : 13 h 53 / en cours de dédouannement
15 h 08 / transfert zone DHL
18 h 19 / colis arrivé à l'agence DHL
18 h 56 / paiement des frais de douanes enregistré
* 11 juillet : 08 h 52 / colis livré
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