Back to our camper
Because of the jetlag, we wake up at 3:30 AM!!!
It’s the D day. How are we going to find our companion . Did it suffer from the rainy season? Was it robbed? .... Full of question marks.
Our first step is to buy a car insurance for two months before going to the "Adouana Santa Maria".
This is where we need to retrieve our TIP (Temporary Import Title) for the vehicle.
Upon our arrival, we are assaulted by the host who makes us understand to wash our hands outside the building (small sink with soap but without towel) .... No indication ..... That’s a good start.
We cannot enter the room together to respect the number of customers .... which one !!! Where are they? Four clerks are present and are working on their files ... We are simply ignored.
After 30 minutes, we are greeted by one of them with whom Christophe explains our request ... She does not seem to understand, but takes our documents and leaves behind on another desk: her computer is broken!!!
After a long time, she comes back and announces that our file is closed and that we cannot claim the 43 days remaining on our TIP from last year... We do not understand and insist heavily on an explanation.
The only answer is that our TIP appears as cancelled and that we have to make a new request at the almacen (security company)
We have to go to the almacen where our little companion is parked.
We are welcomed by the director who simply explains to us that we must go to the headquarters of the almacen. He nicely phones to make an appointment with Jenifer who is waiting for us....
Once there, she fills up our file (in fact a simple sheet summarizing the description of the vehicle and the driver’s contact details).
Back to the "Adouana".
The same lady takes care of us us and disappears again with our documents. She comes back 30 minutes later to tell us that the computer system is broken and that we have to come back 1h30 later... We understand : it’s lunch time !!!
What to do? We decide to go to the restaurant in the meantime.
We ask ourselves many questions about the rest of the day and decide to take a hotel room to avoid us to drive at night in a Capital city famous for its traffic jams. We’ve experienced them since this morning.
Back to the Aduana. Jean Pierre stays outside !!!
It will take this employee more than an hour and three attempts to establish our TIP .... under the control of Christophe
First attempt: Christophe’s surname does not appear but instead his three first names and in addition he is Canadian!!!
Second test: our passport numbers are wrong.
Third attempt: Chirstophe’s passport number is still incorrect but cannot be changed
A manager in an office finds a solution by indicating in PS the error of the number ... We think we’re dreaming. Where are we?
We go to the Almacen to pick up our camper
We have to pay for our storage and ..... the cashier refuses our file ... the file number" "Almacen " doesn’t appear ... the manager comes to our rescue and settles the problem.... We pay and can get to our vehicle.
It is dirty inside and outside and but no humidity or burglary.
As soon as we reach our vehicle, the manager comes running ... We have to go back to the "Adouana" the file number indicated on the document corresponds to our licence plate!!!!
He himself leads us to solve the problem ... and here we are again in front of "Yolanda" the superb employee
« queen of incompetence ».
It’s 4:30 when we finally get back to our camper.
The engine starts immediately and first gear ...Impossible to move forward .... New attempt ... It goes forward but Christophe has a doubt about the breaks ... After several attempts we decide to leave it on the spot and we join our hotel.
What a day ... nothing happened as we thought ... And we are worried about the brakes